Samsung Galaxy S8 and S8+ randomly restarting: Users report
Samsung Galaxy S8 and S8+ was launched last month in India and the smartphones are expected to go on sale on May 5.
Updated: May 02, 2017 08:49:37
Samsung Galaxy S8 and Galaxy S8+ are randomly restarting on their own, some users in the US are complaining.
Some Samsung Galaxy smartphone users took to the company’s official forum and XDA Developers forum to report the issue. One of the users wrote, “I’m getting the same problem on my S8 standard. Randomly, the screen will have some artefacts appear (nearly always on the bottom) then it just restarts. Happens in safe mode too so it doesn’t appear to be an app causing it. Phoned Samsung and they told me to send it back to the retailers and ask for a replacement.”
Notably, the first issue was reported by a user who just took out the Samsung Galaxy S8, and was setting it up for the first time. The user wrote in the community forum, “So I picked up my Galaxy s8 and everything seems to be working well except the phone keeps restarting itself. I have had it for about 10 hours now and it has already restarted 7 times while I was using it. It happens when I’m using an app like the camera or Samsung Themes and it doesn’t matter if the phone is charging or not. All of a sudden the app freezes, the screen shuts off, and a few seconds later it restarts. Is anyone having the same problem or know of any solutions?”
Samsung Galaxy S8+ users are reporting facing the random restart issue as well. One of the temporary fixes making the rounds in threads is to remove the microSD card from the device. Some Galaxy S8 users however claim that they never inserted a microSD card in their units. Unfortunately, Samsung is yet to officially acknowledge the issue.
Also, we have been using both the devices for review and has not happened once. (Read full review here)
|Specifications||Samsung Galaxy S8||Samsung Galaxy S8+|
|Size||148.9 x 68.1 x 8.0 mm||159.5 x 73.4 x 8.1 mm|
|Weight||155 grammes||173 grammes|
|Display||5.8-inch QuadHD display (2960 x 1440 pixels resolution) with 570 pixels per inch (ppi)||6.2-inch QuadHD display (2960 x 1440 pixels resolution) with 529 pixels per inch (ppi)|
|Processor||10-nm Exynos 8895 (octa-core)||10-nm Exynos 8895 (octa-core)|
|Storage||64 GB internal storage with microSD card support to 256GB||64 GB internal storage with microSD card support to 256GB|
|Operating System||Android Nougat with TouchWiz OS||Android Nougat with TouchWiz OS|
|Battery||3,000 mAh||3,500 mAh|
|Rear Camera||12-megapixel dual pixel camera with LED Flash||12-megapixel dual pixel camera with LED Flash|
|Front Camera||8-megapixel front camera||8-megapixel front camera|
|SIM slots||Hybrid slot||Hybrid Slot|
|Connectivity||Bluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTE||Bluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTE|
|Price||Rs 57,900||Rs 64,900|
Additionally, Samsung has started rolling out the fix for red tint display issue. Last week, the software patch fixing the bug that caused red tint issue was being rolled out to users in South Korea. As per Sammobile, Samsung Galaxy S8 users in Turkey and the UK are receiving the fix while Galaxy S8+ users in Germany and Turkey are receiving the same fix.
First Published: May 02, 2017 08:48:40